Shipping policy

Raskoh Shipping Policy

Thank you for shopping with Raskoh! We value your trust and are committed to providing a smooth and reliable delivery experience. Please read our shipping policy carefully for all details regarding order processing, delivery timelines, shipping charges, and more.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after your payment is confirmed.

  • Orders placed on weekends or public holidays will begin processing on the next working day.

  • During sale events or peak seasons, processing times may be slightly longer. We appreciate your patience.

2. Shipping Within Pakistan

We offer nationwide delivery across Pakistan.

also provide worldwide shipping the shipping charges will be up to costumer

Delivery Options:

  • Standard Delivery:
    Estimated delivery time: 3–5 business days after dispatch.

  • Express Delivery:
    Available in selected major cities. Estimated delivery time: 1–2 business days after dispatch.

Shipping Charges:

  • Standard Delivery: PKR 200–300 (depending on location).

  • Express Delivery: Additional charges apply.

  • Free Shipping: Available on orders above PKR [ 2000 to 5,00000].

3. International Shipping

  • We currently ship to selected countries worldwide.

  • Estimated delivery time: 7–14 business days, depending on the destination and customs clearance.

  • Shipping charges vary by country and will be calculated at checkout.

  • Customs Duties & Taxes: Customers are responsible for any applicable duties, taxes, or fees imposed by their country.

4. Cash on Delivery (COD)

  • COD is available within Pakistan only.

  • For international orders, prepayment is required.

  • Please ensure you have the exact amount available at the time of delivery.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS.

  • You can use this tracking number to monitor your package on our courier partner’s website.

6. Delivery Timeframes

  • Delivery times are estimates and do not include processing time.

  • Delays may occur due to:

    • Weather conditions

    • Courier issues

    • Customs clearance (for international orders)

    • Public holidays or peak seasons

7. Incorrect or Incomplete Address

  • Please provide a complete and accurate shipping address at checkout.

  • Raskoh is not responsible for delays, lost packages, or additional charges caused by incorrect address details provided by the customer.

8. Lost or Damaged Packages

  • If your order is lost or damaged during transit:

    • Contact us within 48 hours of delivery (or expected delivery date for lost packages).

    • Provide your order number and photos (if applicable) for faster resolution.

9. Change or Cancel Order

  • Orders can be modified or canceled before they are processed for shipment.

  • Once the order is shipped, cancellations are not possible.

10. Contact Us

For any questions regarding shipping, please contact us:
📧 Email: [raskohofficial@gmail.com]
📞 Phone/WhatsApp: [03273111771]